Section 1: ORDER RETURN.
1.1 If you are not 100% satisfied with your purchase, you can return the product and get a full refund or exchange the product for another one, be it similar or not.
1.2 You can return a product for up to 7 days from the date you purchased it.
1.3 Any product you return must be in the same condition you received it and in the original packaging. Please keep the receipt.
Section 2: ORDER CANCELLATION AND REFUNDS.
2.1 If an order needs to be canceled, please call our customer service team at (860) 875-2254 immediately. Please note: orders are processed for delivery as soon as possible to meet Neils’ 60 minute delivery window. Due to these circumstances, neither Neil’s Delivery nor the Delivery Agent can guarantee the availability of changes or cancellation to any order once it has been placed.
2.2 Cancelled orders may be subject to a $20 delivery and restocking fee. Neither Neil’s Delivery nor the Delivery Agent, will make any refunds or exchanges for orders that were delivered and signed for.